Exceeding customer expectations through quality customer care, proven communication techniques, fairness, and mutual respect is key to ensuring your customers come back in the future.
POOR CUSTOMER SERVICE CAN OVERSHADOW A GREAT PRODUCT
The following are the most common reasons companies lose customers:
Lured by a competitor
9%
Dissatisfied with a company’s product
14%
Turned away by an attitude of indifference by a company
63%
Feature Articles
NEWS AND ARTICLES TO HELP YOU CLEAN
Cylindrical or Rotary?
Choosing the Right Scrubber
This article should help distributors and cleaning professionals better understand how cylindrical and rotary systems differ and which might best fit their needs.
The BR 13/1 BAT, the most versatile and effective answer for any hard or soft floor surface, uses the most advanced, lithium technology on the market today.
